May 11 2009

Too Helpful

I’d be the first to admit that I’m no “deisgn guru” and that when you come from a developers back ground trying to work out how users will use a system (be it an e-Commerce web site or a Twitter Client) it is always tough to work out just how the users will go about their business. There is a real hurdle to overcome when trying to use a system as a user rather than as someone who’s deisgned (in terms of workflow at least) and built it.

It’s easy to get into the kind of mindset of “well of course you then click X to get to Y” which is why usability testing is really important. We have to remember that web sites will be used (hopefully) all the time by people who’ve never been there before and hence things should be logical and flow… and when this is not always so simple provide enough guidance to aid the user.

Sometimes folks can go too far… and in fact confuse the user. Take a look at the screenshot below and think about where you’d instinctively click to go to the next page. Bear in mind that it’s likely you’ve just scanned down the text (although I’ve blurred it here but please pretend that the text might be semi-important).

Too helpful?

Too helpful?

I would think that most people would click the right facing arrow at the centre bottom of the page, bearing in mind that they’ve just scanned the text above. Yup, the one with the word continue written next to it. Either that or they also see the button at the top right and then may think “Oh, which one do I press and does it matter at all?”. Sadly you’ve got at best a 50% chance of going nowhere. In fact these arrows at the bas of the page are not buttons at all but simply ‘helpful’ instructions about the arrows that will appear at the top right corner of each page.

So what’s the lesson here? Testing is important… and it’s no good just testing something yourself as you know what and how a system is meant to work.


Dec 2 2008

New Moo Business Cards

So with the launch of the new colour-scheme over on Gingerbread Design main site it was time to get some new business cards printed up. Having read only good things about Moo.com I decided to give them a shot… and boy was I pleased with their service and products!

Following getting the first batch through in the post I was disappointed to see that the ‘front’ had a black background instead of the white I was expecting. I mailed the Moo customer service suggesting that perhaps this was due to my use of transparent png images. They promptly replied stating that ‘yes’ they use a default black background colour. They also offered me a discount code enabling me to get a second order for free (inc P&P) and that once I’d placed it they’d check to make sure that they looked OK.

Once I’d replaced my order I did contact them giving my order number and got a reply back from their CS saying that all was good with my new cards… what great customer service!

Business Card Back

Business Card Back

And front…

Business Card Front

Business Card Front

I would definitely recommend Moo to anyone who needs this kind of printing to be done… just brilliant!

Oh… there’s a useful page here with a template image that can be used.


Nov 17 2008

I want: Pixel Sofa

Now I saw this originally some time ago, in fact I think it was at some point in 2007 but I thought now with the blog going full steam I could share it.

This sofa is the design of Cristian Zuzunaga who I believe was a student at the royal college of art and I think is (or was) being sold by a Danish manufacturer Kvadrat.

I want: Very cool Pixel Sofa

I want: Very cool Pixel Sofa

I don’t know really why I like it so much but I can guarantee hours of fun playing the “You’re colourblind, what colour is this?” game.


Oct 19 2008

Photo in Schmap Guide

Wowzers… I’m pleased to say that a photo I took whilst in Brighton of the “giant doughnut” (locally know as The Seasick Doughnut) down on the sea front has been chosen to represent the landmark in Schmap’s online guide to Brigthon.

The Brighton Doughnut

The Brighton Doughnut

The sculpture was a gift from the Mayor of Naples, officially called The Big Green Bagel. In this particluar photo you can just make out Badja’s face in the centre.

Schmap is an online resource of worldwide guides.


Oct 13 2008

Got to be in it to win it

Whoop whoop… just a quick post to mention that my recent mail to the .net magazine was selected as their mail of the month. The email I’d send was only very brief and was simple about the difficulty I’ve had reading some of their recent articles due to the lack of contrast between the colours of some of the text and backgrounds.

.net Magazine

.net Magazine

Apparently I’ve won a free .co.uk domain and hosting with Heart Internet. I presume this is for a year and I’ve no idea what the quality of their hosting is like but hey… free stuff is cool right?